Privacy Policy
Last updated: February 2026
Keysafe Home Security Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
Company Details:
Keysafe Home Security Limited
Company Number: 16821160
Registered in England and Wales
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and property address when you contact us for a service
- Service Information: Details about the locksmith service you require
- Technical Information: IP address, browser type, and device information when you visit our website
- Usage Data: Information about how you use our website through cookies and analytics
2. How We Collect Your Information
We collect information through:
- Phone calls when you contact us
- Our website contact forms
- Direct email communication
- Cookies and similar tracking technologies on our website
3. How We Use Your Information
We use your personal information to:
- Provide the locksmith services you have requested
- Contact you about your service booking
- Dispatch a locksmith to your location
- Process payments for services rendered
- Send you invoices and receipts
- Respond to your enquiries
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract: Processing necessary to provide our locksmith services to you
- Legitimate Interests: To operate and improve our business
- Legal Obligation: To comply with applicable laws and regulations
- Consent: Where you have given explicit consent (e.g., marketing communications)
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service Providers: Payment processors to handle transactions securely
- Analytics Providers: Google Analytics to understand website usage
- Legal Authorities: When required by law or to protect our rights
6. Cookies
Our website uses cookies to:
- Ensure the website functions properly
- Analyse website traffic and usage (Google Analytics)
- Measure the effectiveness of our advertising (Google Ads)
- Protect against fraudulent clicks (ClickCease)
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
7. Data Security
We take appropriate security measures to protect your personal information, including:
- SSL encryption on our website (HTTPS)
- Secure storage of customer records
- Limited access to personal data on a need-to-know basis
- We do not store payment card details
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
Service records are typically retained for 6 years for tax and legal purposes.
9. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Where processing is based on consent
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
13. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113